Expected Behavior
In this section, you’ll find the expected behavior of some Seclore components that’ll help you provide support to your end users.
Application |
Activity/Summary |
Expected behavior |
---|---|---|
Microsoft Office 2013 |
Embedding unprotected documents inside a protected document |
To embed unprotected documents inside a protected document, you need to have Full Control permission on the protected document. |
Microsoft Office 2013 |
Embedding protected documents inside another document |
A protected document cannot be embedded inside any document (protected or unprotected). |
Microsoft Office |
Auto recovery and Auto save features not available |
To strengthen security, ‘auto recovery’ and ‘auto save’ features are disabled for all documents. |
Microsoft Office |
Email via Quick Access Toolbar |
To strengthen security, we’ve disabled the option to send emails using the Email button in the Quick Access Toolbar. |
Microsoft Office |
Share options |
To strengthen security, we’ve disabled the ‘Share’ option in protected Office files. |
Microsoft Excel |
Excel 2003 shortcuts |
To strengthen security, Excel 2003 shortcuts are disabled. Shortcuts in Excel 2007 and above will continue to work. |
Microsoft Excel |
Workbook sharing |
To strengthen security, the ‘Share Workbook’ feature is disabled for protected documents. |
Microsoft Office |
Hyperlinks (doc, xls, ppt only) |
Hyperlinks added in protected documents of specific formats (doc, xls, ppt) will not work as expected. |
Adobe Reader |
HTML-wrapping won't work while creating Adobe files using 'Save As' |
File B created through ‘Save As' option used in File A will be HTML-wrapped. However, File C created through 'Save As' option used in File B won’t be HTML-wrapped. |
Adobe Reader |
PDFs won't open if an application to open them is not selected while exporting |
PDFs won't open when Microsoft Office, Libre Office, and Open Office files are exported to PDF, without selecting an application for opening them. |
Microsoft Office |
Protected HTML-wrapped CSV files opens in background |
Protected HTML wrapped CSV files opens in background when opened from cmd or PowerShell. |
All apps |
Logging of ‘Copy Data’ activities |
Due to technical limitations of Windows programming interfaces, it is not feasible to log copying and macro activities accurately. However, relevant data copying and macro restrictions will always remain in effect depending on user permissions. |
All apps |
Red Lock for network files |
The red lock may sometimes not be visible for large files shared over the network. The display of the red lock icon depends on the network speed and latency. However, protected files remain protected at all times even if the red lock is not visible. |
All apps |
Screen Capture not logged ([Windows 7 and above]) |
Screen Capture activities - both authorized and unauthorized attempts - are not logged. |
All apps |
Edit, Print controls |
If the user does not have Edit or Print permissions on a file, related options will be disabled in the Microsoft Office user interface . |
Microsoft Office |
Embedding unprotected files inside a protected file |
To embed unprotected files inside a protected file, you need to have the Full Control permission on the protected file. |
Microsoft Office |
Office Clipboard |
For security reasons, the Office clipboard is disabled when the Seclore for Windows is installed. However, the regular system clipboard remains functional at all times. |
Microsoft Office |
Embedding Protected files inside another file |
A protected file cannot be embedded inside any file - protected or unprotected. |
Microsoft Office |
Email via Quick Access Toolbar |
Sending emails via the Email button in the Quick Access toolbar is prevented due to the possibility of data leakage. |
Microsoft Office |
Change Documents Type |
The Change Documents Type option won’t be available in the Export tab. The Save As button can instead be used to achieve the same result. |
Microsoft Office |
Share options |
The Office Share options won’t be available (only for protected files) for security reasons. |
Microsoft Office |
Files opened from 'Recent Documents' list |
A protected Microsoft Office file located on the network - and opened from the ‘Recent Documents’ list - opens in Protected View and its contents are not displayed (even after clicking ‘Enable editing’). |
Microsoft Office |
Save As PDF |
Protected files can't be saved in PDF format. |
Microsoft Office |
Copy-paste restrictions |
Copying and pasting within and outside a protected file requires the Full Control permission. |
Microsoft Office |
Microsoft Office |
Seclore-protected files can't be encrypted with a Microsoft Office password. |
Microsoft Excel |
Old Excel 2003 shortcuts |
The old Excel 2003 shortcuts are disabled due to security reasons. However, all new shortcuts provided in Excel 2007 and above can be used to achieve the same results. |
Microsoft Excel |
Comparing and Merging workbooks |
Comparing and merging workbooks is allowed only if you have the Full Control permission on all open workbooks. |
Microsoft Excel | Linking files: Protected to Protected | Linking (in a formula) to a protected file from another protected file is allowed only if: a) You have the Copy Data permission on the linked (data) file b) You have the same or less access permissions on the main (referring) file than on the linked (data) file c) Both files are protected with the same Policy Server |
Microsoft Excel | Linking files: Unprotected to Protected | Linking (in a formula) to a protected file from an unprotected file is allowed only if you have Full Control permission on the protected file. |
Microsoft Excel |
Forced updating of links |
Often a protected Excel file contains a formula that refers to another protected Excel file. When opening the main file, the user gets a Seclore prompt asking him to choose whether to update the links or not. |
If the user chooses 'Yes' and has valid access (i.e. View and Copy Data permissions) on the linked file, the data will get properly updated in the main file. If he doesn't have access, the links will be broken and the files will open in read-only mode. |
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This is to ensure that proper security is maintained while ensuring usability i.e. data can be taken out of a linked file only if the user has appropriate permissions on it. |
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Microsoft Excel |
Workbook sharing |
The workbook sharing feature is not available for protected files due to security reasons. |
Microsoft Excel |
Moving or Copying sheets |
Moving or copying a sheet from a protected file to any other file is allowed only if you have the Full Control permission on the source file. |
Microsoft Word |
Closing multiple files simultaneously |
Multiple files cannot be closed by closing the main application window. Every file has to be closed individually. |
Microsoft PowerPoint |
Recovering unsaved versions |
If a protected file is open, the Recover unsaved versions option (under Manage versions) is disabled for all files. It is enabled again after the protected file is closed. |
Microsoft PowerPoint |
Editing objects |
The option to edit Objects inside the file isn't available. On double clicking an object, an error is displayed indicating that the source file cannot be found. |
Microsoft PowerPoint |
Opening via hyperlinks |
PowerPoint Files opened via hyperlinks aren't supported in Office 2016 and won't display the correct file content. |
Application |
Activity/Summary |
Expected behavior |
---|---|---|
Lite Online Viewer |
Smart Art (Office documents) |
Smart art, Word Art, and shapes may not be displayed properly. |
Lite Online Viewer |
Clicking on objects (Office documents) |
Inserted objects are converted to images. |
Lite Online Editor |
OLE embedded objects within documents are converted to images |
OLE Embedded objects within documents are shown as images instead of objects. Editing and saving such documents would convert such objects to an image format. Therefore, the object properties would be lost. |
Lite Online Editor |
Hyperlinks |
Hyperlinks are not clickable when the document is saved. |
Lite Online Editor |
Keyboard shortcuts for copying data may not work for all browsers |
Users with Copy Data permission can't copy data from one document to another. For copying and pasting data within the document itself, keyboard shortcuts (Ctrl+C, Ctrl+V) may not work for all browsers - but right-click menu options can be used for copying and pasting data. |
Lite Online Editor |
Browser Back button not supported |
When a protected document is open in the Lite Online Editor, the browser's 'back' button is not supported. |
Lite Online Editor
|
Pivot tables |
Pivot tables are not supported. Existing pivot tables will be converted to normal tables when the document is saved. |
Application |
Activity/Summary |
Expected behavior |
---|---|---|
SharePoint Online |
Minor versioning (draft) |
Files will not get protected in the draft mode (Minor Version). |
SharePoint Online |
'Modified by' value appears inaccurately |
If a file is uploaded to SharePoint Online by a guest contributor and gets automatically protected, the 'Modified By' field does not change to 'Guest Contributor'. It remains 'SharePoint App'. |
SharePoint Online |
Check in/Check Out comments and Approval comments of unprotected versions get deleted |
Once a file is protected, the previous unprotected versions are deleted. When this happens, the check-in/check-out comments made by the users for the previous versions also get deleted. |
SharePoint Online |
OneNote files do not get protected |
OneNote files created using the ‘New’ option in SharePoint Online do not get protected, as they are not saved in a ‘document’ format in SharePoint. |
SharePoint Online |
External users will not be able to access protected documents in Seclore Online in some scenarios |
Due to a limitation from Microsoft, external users will not be able to open files in Seclore Online from SharePoint by clicking on the file name or using the right-click > Open with Seclore option. Such users can open the files in Seclore Online using the 'S' button next to the file under the 'Open with Seclore' column. |
SharePoint Online |
Files opened in Seclore Online remain checked out while open in the browser |
Files opened in Seclore Online get checked out from SharePoint and remain checked out until the Seclore Online tab is closed in the browser. The file gets checked in as soon as the tab is closed. |
SharePoint Online |
Error displayed when external user tries to access protected documents via Sharepoint link |
An error is displayed when external users open a protected file in Seclore Online using a link shared from SharePoint Online generated via the 'Copy link' - 'Anyone with the link' option. This behavior is also seen when internal and external users open a protected file from a folder that was shared with them from SharePoint Online using the 'Copy link' - 'Anyone with the link' option. |
SharePoint Online |
Unprotected HTML files |
Unprotected HTML files cannot be opened from SharePoint Online. |
SharePoint Online |
'S' icon not displayed for protected files |
In the SharePoint Classic mode, the 'S' icon is not displayed in the 'Open with Seclore' column for protected files. |
Microsoft Teams |
Opening protected file from Teams web app |
Users won't be able to open a protected file from the 'Posts' tab in Microsoft Teams (web app) by clicking on the file name. |
Microsoft Teams |
Opening protected file from Teams desktop app |
Clicking on a Seclore-protected file to open it from Posts or Files tab in Teams channels will display the file in preview mode. |
Microsoft Teams |
Delay in loading the Seclore Tab |
The Seclore Tab takes about 5-7 seconds to load once the user clicks on it. |
Microsoft Teams |
Clicking on the Teams link for a protected file will download the file |
Clicking on the Teams links of a Seclore-protected (and HTML wrapped) file will download the file. |
Microsoft Teams |
Protected universal file formats won't open in desktop apps from Teams |
Protected files of universal file formats (mp4, mp3, wma, dwg, etc.) won't open in desktop applications from Teams. Users will be prompted to download the file to open it. |
Microsoft Teams |
Image files opened from Teams can't be edited in desktop apps |
Protected image file formats opened from Teams can't be edited in the desktop application. Users will see an error when they try to edit and save such files. |
Email Protector 3.0.0 |
Emails and attachments cannot be sent when Shared mailbox is opened via ‘Open another mailbox’ option |
Due to a Microsoft limitation, protected emails and attachments cannot be sent from a Shared Mailbox using the 'Open another mailbox' option. |
Email Protector 3.0.0 |
Add-in is disabled for Shared Mailboxes in the new UI of Outlook for Mac |
Due to a Microsoft limitation, the Seclore Email Protector for M365 add-in is disabled in Shared Mailboxes in the new UI of Outlook for Mac. |
Email Protector 3.0.0 |
Users won't be prompted to use the Seclore Send button and not the Outlook Send button while sending protected emails |
If users use the default Send button in Outlook to send emails, the emails would go unprotected. Due to a Microsoft limitation, users can't be prompted/reminded to use the Seclore Send button to send protected emails. |
Email Protector 3.0.0 |
Protected emails cannot be sent when the add-in is switched to pop up view |
Users won't be able to send protected emails when the Email Protector add-in is switched from pane view to pop-up view. |
Email Protector 3.0.0 |
'Contacting the server for information’ message is shown while sending protected emails |
Users would see a message 'Contacting the server for information' for every attachment while sending a protected email using the Email Protector add-in from Outlook for Mac. Since this is an Outlook behavior, it cannot be removed. |
Email Protector 3.0.0 |
Rules set for message body won't work for protected emails |
Rules set for a message body won't work if the body is protected while sending the email. |
Application |
Activity/Summary |
Expected behavior |
---|---|---|
Microsoft Office |
Classification-driven protection is not available for files opened on the desktop from cloud |
Automatic protection via Microsoft Sensitivity Labels isn’t available for files opened in desktop applications directly from SharePoint Online, OneDrive, and Teams. |
Microsoft Office |
Classification-driven protection is not available for password-protected files |
Automatic protection via Microsoft Sensitivity Labels isn’t available for files that are password protected. This is due to a limitation of the Microsoft Framework for files protected with an open password. |
Application |
Activity/Summary |
Expected behavior |
---|---|---|
All |
No effect of clicking on update once the process is complete |
At the time of updating Seclore for Mac, clicking on the update button will have no action if the update is already finished. |
All |
Menu options not translated to selected language |
Seclore Context Menu options are not translated according to user's preferred languages. |
Microsoft Office |
Opening a protected file via hyperlink shows a buffer file |
Only buffer file is shown on opening a protected file by clicking on hyperlink. |
Outlook |
Going offline after opening a protected email |
When user goes offline after opening a protected email with protected attachments, the email gets decrypted but the sign in option is still shown. |
Microsoft Office |
Watermark configuration in Offline License of a file is refreshed only after opening the file online |
When a file is opened online, its watermark configuration is stored in offline license for displaying watermark when the user is offline. This configuration won’t get updated when the user is offline. It will update when the same file is opened online again. |
All apps |
Quick Look |
Quick Look is not supported for protected files. |
All apps |
Hyperlinks |
Hyperlinks to protected files are not supported and may not work properly. |
All apps |
Logging Edit and Print activities |
Edit and Print activities – both authorized and unauthorized attempts – are not logged. |
All apps |
Finder > Print |
Printing using the Finder > Print option is not supported for unprotected files and files with Print permission. |
Microsoft Office |
Embedded HTML objects |
Files with embedded HTML objects are not supported and may not be displayed properly after protection. |
All apps |
Default browser |
1. After agent installation, you will be prompted to select SecloreLite.app as the default browser. |
Application |
Activity/Summary |
Expected behavior |
---|---|---|
Hot Folder |
File icon not displayed for protected files present in Hot Folder |
Application file icon is not displayed for protected files present in Hot Folder. |